Terms and conditions

Usage agreement

Please read these terms carefully before using Wafra services. Your use of the platform means your full agreement to these provisions.

Last updated: January 2025 — Version 3.0

Important notice: By using the Wafra platform, you agree to abide by all terms and conditions on this page. If you do not agree to any clause, please stop using the service and contact us.

Table of contents

1.Terms of use2.Car rental service3.Government business services4.Payment and refund policy5.Limitation of liability6.Governing law and disputes7.Terms updates

Article 1

Terms of use

  1. 1.You must be 18 years or older to use Wafra services.
  2. 2.You are responsible for maintaining the confidentiality of your account credentials and password.
  3. 3.It is prohibited to use the platform for any illegal purposes or in violation of Saudi regulations.
  4. 4.You bear full responsibility for any activity conducted through your account.
  5. 5.Wafra has the right to suspend or cancel any account that violates these terms without prior notice.

Article 2

Car rental service

  1. 1.A valid driving license issued by competent Saudi authorities or internationally recognized must be provided.
  2. 2.The lessee is fully responsible for the vehicle during the rental period, including accidents and violations.
  3. 3.The vehicle must be returned at the specified time and location and in the same condition it was received.
  4. 4.Late return fees apply if the agreed return time is exceeded.
  5. 5.Wafra reserves the right to refuse any rental request without disclosing reasons.
  6. 6.Use of the vehicle outside the Kingdom of Saudi Arabia is prohibited without prior written permission.

Article 3

Government business services

  1. 1.Wafra for Business provides its services as an authorized intermediary — the final decision rests with competent government authorities.
  2. 2.The client undertakes to provide all required documents complete and accurate.
  3. 3.Wafra is not liable for delays caused by government agencies or incomplete documents.
  4. 4.Wafra has the right to stop providing the service if misleading information or forged documents are discovered.
  5. 5.Fees paid to government agencies are non-refundable by Wafra.

Article 4

Payment and refund policy

  1. 1.Fees are calculated according to the announced pricing at the time of completing the reservation or order.
  2. 2.Accepted payment methods: Mada, Visa, Mastercard, Apple Pay, and STC Pay.
  3. 3.Car rental reservations can be canceled 24 hours before pickup at no charge.
  4. 4.Cancellation after 24 hours or no-show requires a cancellation fee equal to 20% of the reservation value.
  5. 5.Refunds are processed within 5-7 business days depending on the bank or issuing authority.
  6. 6.Government service fees are non-refundable after the request is referred to the relevant authorities.

Article 5

Limitation of liability

  1. 1.Wafra provides its services "as is" without express or implied warranties beyond what is stated herein.
  2. 2.Wafra is not liable for any indirect, incidental, or consequential damages.
  3. 3.Wafra's maximum liability in any dispute is the amount of the relevant transaction.
  4. 4.Wafra does not guarantee uninterrupted service availability and reserves the right to maintenance and updates.

Article 6

Governing law and disputes

  1. 1.This agreement is subject to the regulations and laws of the Kingdom of Saudi Arabia.
  2. 2.Saudi courts have jurisdiction over any dispute arising from the use of Wafra services.
  3. 3.Amicable settlement of disputes is preferred before resorting to judicial proceedings.
  4. 4.To contact regarding disputes: info@wafrarnt.com or 920018326.

Article 7

Terms updates

  1. 1.Wafra reserves the right to amend these terms at any time with prior notice via email.
  2. 2.Your continued use of the service after notice constitutes acceptance of the updated terms.
  3. 3.It is recommended to review this page periodically for the latest updates.
  4. 4.Last update of these terms: January 2025.

By continuing to use the Wafra platform, you acknowledge that you have read, understood, and agreed to be bound by these terms. For inquiries: info@wafrarnt.com